Demo Elementary School ( learn more )

Kari Primary School

Shawnee, KS ( map )

Job Details

  • Job ID: 2872550
  • Application Deadline: Posted until Filled
  • Posted : December 4, 2017

Job Description


Position Description


POSITION TITLE:       Help Desk Support Technician


FLSA                          Non-Exempt



  • A+ Certification or equivalent experience

  • Good oral and written communication skills

  • Customer service experience (call center experience preferred)

  • Hardware troubleshooting skills

  • Excellent software skills

  • Operating System experience (Windows 7)

  • Excellent knowledge of desktops, laptops, and other common peripheral devices

  • Experience creating and deploying disk images

  • Knowledge and experience with hardware warranty procedures

  • Ability to monitor computer technology service and repair

  • Self-motivated

  • Ability to lift up to 40 lbs up to a height of 4 feet occasionally


REPORTS TO:                Technology Support Manager



EMPLOYMENT:              Twelve month (261 days) with benefits provided according to Classified Agreement.



  1. Provide technical support for computer users via phone.

  2. Maintain/update work order system and communicate work order priority and status to end users.

  3. Effectively diagnose and troubleshoot malfunction of computer or network devices relating to user error, faulty hardware, or software/server/network issues.

  4. Communicate effectively with staff and students regarding maintenance of technology.

  5. Effectively diagnose and troubleshoot malfunction of hardware devices, including printers, scanners, barcode readers, digital cameras, etc.

  6. Disaggregate service-related data to discover trends and recommend process modifications for technology service.

  7. Actively monitor and report compliance with the district’s technology service level agreement.




  1. Lead special technology projects as required.

  2. Attend meetings and trainings as scheduled.

  3. Other duties as assigned.



  • Position Type: Full-time
  • Job Categories : Support Staff > Computer Support
    Support Staff > Network Services
  • Contact Information

    • Kari Phelan

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